FAQ

If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.

Private label & Bulk Pack Order are welcome. 

GUARRANTEE DISCOUNT for Pre-orders 6pcs or more on same item.

We offer an amazing discount for pre-order customers. Goods are reserved for you. 
To received such an amazing offer, a full payment must be made. All pre-order does not include any shipping fee. The total fee will be shown upon purchase. To accept this special pre-order offer, there is a wait on delivery date from 30-60 working days. For us to achieve this offer we are require to gather a minimum order to reduce our production cost, for us to help you to give you the best ofter. 

Direct bank transfer or Paypal®.
All product are in AUD. Paypal will convert the value into your local currency.

RETURNS & EXCHANGE 

We will gladly exchange damaged, defective, or wrongly shipped items. Additional shipping will be paid by 4 Senses. If you receive a damaged or defective item, please save the item and all packaging for inspection by the carrier.  All goods must be inspect and checked within 7 days of receipt of goods. Please notify 4 Senses of the damaged or defective item within 7 days (based on the delivery record) after you receive the order,  and upon pre-approval of 4 Senses Online Shop.  

The buyer assumes full responsibility on delivery. 

To be eligible for a return, your item must be unused with labels, package intact, and in the same condition that you received it. It must also be in the original packaging.  

Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order. 

​If the value of the replacement merchandise is higher than the original price, the customer is required to pay the difference.

We do not take responsibility for any items lost during the return shipping.

When you return or exchange any product, you must cover the shipping charges and return transfer fee.

Items bought from our online store can not be returned or exchanged in a retail or concept store. Please do not send your purchase back to the manufacturer.

Once your order is shipped, possessive rights of the products belong to the purchaser. If the parcel does not reach its destination because the purchaser incorrectly entered the delivery address, we don't accept responsibility. Therefore, please enter the delivery address carefully and correctly. In addition, after your order is shipped, we are unable to accept any change or cancellation to your order except for damaged, defective, or wrongly shipped merchandise. 

All goods must be inspect and checked within 7 days of receipt of goods.

To complete your return, we require a receipt or proof of purchase.

Additional non-returnable items:  

Gift cards  

Some health and personal care items  

Refunds (if applicable)  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)  If you haven’t received a refund, first check your bank account.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund, please contact us at info@4senses.com.au

Sale items (if applicable)  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@4senses.com.au

Shipping  To return your product,  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customs duties vary depending on your country. If you have to pay a custom duty, you will be required to pay the duty when you receive your order.

Rates of Customs Duties on Tea Leaves
Australia---no duty
Brazil---from Zerio to 50US dollar (10% over 50US dollar)
Canada---no duty
China---from Zerio to 1,000 Yuan (15% over 1,000 Yuan)
European Union---from Zerio to 45 Euro (3.2 % over 45 Euro)
Russian Federation---from Zerio to 5,000US dollar (20% over 5,000US dollar)
Singapore---no duty
Taiwan---no duty up to 300TW dollar (19.4% over 300TW dollar)
The Republic of Korea---no duty up to 100,000 Won (513.6% over 100,000 Won)
United Arab Emirates---no duty
United Kingdom---from Zerio to 32 Pound (3.2 % over 32 Pound)
United States---no duty

Only a few countries prohibit importing tea leaves

Nigeria
Colombia
Sri Lanka

Taxes other than customs duty, for example, VAT (Value-Added Tax), can be possibly imposed when you receive the parcel (especially in the EU region). It depends on each country’s regulation, order contents, order amount, or each circumstance. We don’t charge you any taxes with your order payment. And we are unable to bear any responsibility for any taxation issue. For more details about what taxes may be required in your country, please contact the tax or customs authority in your country. 

Above tax law may change without notice, above information for reference only.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.  Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to cancel promotion at any time without prior notice.

If you would like to change your order, please contact us as soon as possible. If the item has already been shipped out, unfortunately we will not be able to change or cancel the order.

However once the order is confirm no cancel will be accepted. All order is non refundable once the order is confirm. 

The prices you see specified next to our products are stated in AUD Dollars. They exclude eventual shipping charges, which are calculated and added at checkout.
4 Senses is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

Our picing are mostly set at a reasonable price. However, the prices may varies or change without advance notice due to fluctuations in the exchange rate, supply shortages, and others.

If you were to accidentally receive an item that you did not order, please contact our customer service representative via email info@4senses.com.au. We are more than happy to re-send you the desired item(s).

Due to Covid-19 we are experiencing an unusually high increase in orders and delays with couriers. We would appreciate your patience during this difficult time.

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Once we have received your order, you will received sales confirm with your order details and payment information.

Once we have received your full payment, your order will be arrange and once is dispatched you will receive an e-mail notification confirming the method of shipment. Where your order is being shipped by Standard airmail post or express courier, you will receive separate tracking details directly from the courier.

Once you order, the ordered goods will usually reach to you in 7 to 14 days . The delivery time is different for each destination, depending on the postal service and customs conditions in each country.
Delivery time may take longer around Christmas and New Years.​

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Express Courier (shipment delay due to Covid-19) 

Extra charge will apply for express courier.

A tracking number will be provided once the parcel it's on the way to you.

All international shipping is handled by our preferred courier EMS who offer a door to door tracked service. Shipping is only charged at cost. Should you have your own logistic operation, we are happy to supply ex-works.

(All delivery date are estimate only)

First timer please contact us by email to info@4senses.com.au for the Open Account Application form. It will take 24-48 hours to process and then you will be on your way to your first exciting ordering process.